Shipping
- Processing: Orders are processed within 1–2 business days.
- Delivery (US): 5–10 business days with full tracking.
- Free shipping: On all US orders over $60.
You'll receive a confirmation email with tracking as soon as your order ships.
Returns & Refunds
We want you to love your routine. If something isn't right:
- Contact us within 30 days of delivery at customersupport@cellorra.com.
- Include your order number and a short description of the issue.
- We'll respond within 1 business day with a resolution — replacement, store credit, or refund.
Damaged or incorrect items are always replaced free of charge — just send us a photo.