Frequently Asked Questions
Where are Cellorra products made?
All of our formulas are developed and produced in a professional cosmetic laboratory in Barcelona, Spain, under EU cosmetic regulations — some of the strictest in the world.
Are your products tested on animals?
No. Cellorra is cruelty-free.
How long until I see results?
Hydration and glow benefits are often visible within days. Firming and tone-correcting results build over 4–8 weeks of consistent use, as your skin completes its natural renewal cycles.
Can I combine Cellorra products?
Yes — our lines are designed to layer. A simple routine: cleanse, treat (serum), moisturize, protect (SPF). If you use the AHA Resurfacing Tonic, apply it in the evening and always wear SPF during the day.
Are your formulas safe for sensitive skin?
Our products are dermatologically tested. If you have reactive skin, patch-test on your inner forearm for 24 hours before first use, and introduce actives gradually.
How long does shipping take?
US orders typically arrive within 5–10 business days. You'll receive a tracking number as soon as your order ships. See our Shipping & Returns page for details.
What is your return policy?
If you're not happy with your order, contact us within 30 days of delivery at customersupport@cellorra.com and we'll make it right.